Talk to a real person

You pay from your wallet and the amount is held in the escrow vault — the seller cannot touch it. The seller then hands the account over in the order chat with an operator present. When you have checked the account and pressed All Done, the amount moves to the seller's held balance.

The seller has a response window, shown on the order as the amber timer. Once they accept, account details are usually sent in the same session. You then get your own window — the blue timer — to check the account and confirm. If either clock runs out, the order goes back to support automatically.

Pressing All Done does not make the money withdrawable straight away. The amount sits in the held balance while an operator audits the chat, the credential handover and the account's security settings. Only after that does it become available for withdrawal, and a withdrawal request is then paid out to the seller's saved method.

Do not press All Done. Open a dispute from the order page while the buyer timer is still running, attach your screenshots in the order chat, and an operator will read the full transcript and decide. Once you confirm, the money starts moving to the seller — so raise it first, confirm after.

Open the in-game Data Link settings. The account must be linked to a Konami ID only. If Google Play Games or Apple Game Center is also linked, reject the deal and raise a dispute — the original owner can recover the account through that link.

Read the full delivery rules