Platform rules

1

Pre-delivery admin clearance

The seller must NOT provide account credentials — email, password, login codes or recovery details — directly to the buyer at any point.

The sequence is fixed:

1. The seller confirms that an operator or admin is active in the order chat.
2. The seller waits for the admin to send a “Yes / Proceed” confirmation message in that chat.
3. Only then are the account details shared, inside the order chat itself.

Credentials sent before the admin's confirmation are handed over at the seller's own risk. The escrow protection for that order is void, and a dispute raised afterwards will not be decided in the seller's favour.

2

Mandatory eFootball Data Link verification

The moment the buyer receives the account information — before confirming anything — the buyer must open the in-game Data Link settings and check what the account is linked to.

A buyer who confirms an order without checking the Data Link settings, and later loses the account to a recovery, has a materially weaker dispute: this check is a condition of the escrow protection, not a suggestion.

3

Post-delivery escrow hold

Even after the buyer confirms and clicks All Done, the funds are NOT instantly withdrawable by the seller. The amount moves into the seller's held balance and stays there through a security audit.

The audit reviews:

• the full order chat history,
• how and when the credentials were transferred,
• and the account's security and Data Link settings at handover.

Only when the audit passes is the balance officially cleared for withdrawal. Sellers can watch the held and available figures move separately in the wallet.

4

Zero tolerance for account recovery

Any attempt by a seller to recover a sold account — through a linked Google or Apple account, a Konami support request, a password reset or any other route — is treated as theft, not as a dispute.

The result is immediate:

• permanent ban from EKhanStore,
• wallet balance frozen, including funds from unrelated sales,
• and the account holder blacklisted in the community.

5

No direct or off-platform trading

Exchanging personal phone numbers, social links or any other off-platform contact in the order chat in order to bypass EKhanStore escrow results in immediate account suspension — for both sides.

A deal done outside the platform has no escrow, no monitored chat, no evidence and no dispute route. There is nothing support can do for it afterwards, which is exactly why it is not allowed here.